Returns and Exchanges

Our KoruKai Herb Farm products are handcrafted with love and care. However, in the off chance that you are not satisfied, we want to hear from you.

We can exchange or refund most products that were purchased from KoruKai Herb Farm’s online shop. Please note that face masks cannot be returned due to obvious reasons. We cannot exchange or refund products that were purchased from a retailer that stocks our products. Please approach the retailer directly.

Refunds will be at the discretion of KoruKai Herb Farm.

If you wish to return a product, email [email protected] with your order number or full name and we will see what we can do for you.

Please get in touch if your order contains a wrong item, the wrong size or is missing an item. We will get this sorted for you immediately.


We take extra care to protect fragile items for shipping. If a breakage during shipping happens please let us know by sending an email with a photo of the broken item to [email protected] We will send you a replacement as soon as possible.

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