Shipping Within New Zealand

99% Waste-Free Packaging

We are limiting waste in our company overall and use recycled cardboard boxes for our parcels. We pack the majority of items with newspaper and use corrugated cardboard to protect fragile glass items. The compost thermometers come with a layer of bubble wrap because it is a fragile instrument.

Timeframes

Packages are generally dispatched within 1-2 working days after receipt of payment and are shipped via NZ Post/CourierPost. Please allow up to 5 working days for delivery of your goods with standard post and 2-3 working days with courier post. Allow an extra day for rural delivery. Cultures and live plants are shipped on a Monday following the order.

Shipping General

NZ Post is the company we partner with to get your order from us to your doorstep. They have given us reliable, fast and efficient service for the last 6 years. We ship to urban as well as rural addresses and also to PO boxes. If you are unsure if your address is classed as a rural address then please follow this link to check your address: Address and Postcode Finder. All parcels are shipped tracked and you will receive your tracking number on the day your parcel is shipped.

Shipping Costs

Our shipping rate calculates automatically with the weight and volume of the products you choose. Shipping starts at $4.90 for standard postage within NZ and $6.90 for CourierPost. Shipping for seeds is $2.50 for up to 9 packs. Rural delivery surcharge is $3.90. Please select rural delivery if you live rurally to avoid an unnecessary hold up of the delivery of your parcel.

Add items to your order

We advise you to group your items in one order. If you have forgotten an item and you have already paid for your order, you can choose "Collection from KoruKai Herb Farm" and no shipping fee will be added to your additional order. Please advise us asap via email (info@korukai.co.nz) so that we can group your separate orders to one and advise you of the total shipping costs.

Breakages

We take extra care to protect fragile items for shipping. If a breakage during shipping happens please let us know by sending an email with a photo of the broken item to info@korukai.co.nz. We will send you a replacement as soon as possible.

Collection from the Farm Gate

You can collect orders from our farm for free. Please select "Collection from KoruKai" as a free shipping option and we will send you directions via email. Orders can be collected within 48 hours. When collecting orders please respect the running of the farm.

International Shipping

All international orders are sent by International Air. Delivery times vary depending on destination, please allow up to 4 weeks for delivery.

Shipping starts at $20 and is calculated automatically with the weight and volume of the products you choose. Maximum shipping costs are $50.

The same packaging guidelines apply as for national orders.

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